About this role
Welcome and warmly greet every guest, creating a memorable first impressionManage reservations, seating arrangements and guest flow with efficiency and attention to detailProvide personalised, proactive and genuine service throughout the guest journeyAnticipate guests’ wishes and ensure prompt and professional solutions to their requestsCreate memorable, lasting and individual experiences that exceed expectationsCoordinate closely with the F&B team to ensure smooth and seamless serviceMaintain the highest standards of presentation, cleanliness and professionalism expected of a 5* superior hotelBe proactive, outgoing and positive, take ownership of your responsibilities and have fun while creating exceptional hospitality