About this role
Ihre Aufgaben <p>At rightflow, we’re transforming how legal service providers work. As our new <strong>Customer Success Manager</strong>, you’ll play a key role in ensuring our customers don’t just adopt rightflow — they thrive with it. You’ll guide them through the onboarding journey, support their transformation, and help unlock the full potential of our automation platform.</p><p>Your core responsibilities:</p><ul><li><p><strong>Own the onboarding process</strong>: Guide new customers through setup, implementation, and rollout of rightflow in their organization.</p></li><li><p><strong>Lead implementation workshops</strong> with customers to define goals, design workflows, and set them up for long-term success.</p></li><li><p><strong>Ensure customer success</strong>: Train and support end-users, build learning paths, and support internal change processes.</p></li><li><p><strong>Support customer growth</strong>: Answer questions, collect feedback, and coordinate solutions in collaboration with our support and product teams.</p></li><li><p><strong>Drive change</strong>: Help our customers transition from old processes to digital workflows with empathy and structure.</p></li><li><p><strong>Bridge departments</strong>: Act as the interface between Sales, Support, and Product — keeping everyone aligned on customer goals.</p></li><li><p><strong>Continuously improve</strong>: Analyze and enhance our onboarding process and internal playbooks for maximum impact.</p></li><li><p><strong>Take ownership</strong>: We believe in a hands-on, do-what-it-takes mentality. You’ll take initiative and responsibility to get things done.</p></li></ul> Ihr Profil <p>You might be a great fit if you bring the following:</p><ul><li><p><strong>3–5 years of experience</strong> in <strong>change management</strong>, <strong>IT project management</strong>, or similar roles.</p></li><li><p>A degree in <strong>Social Sciences</strong>, <strong>Economics</strong>, <strong>Organizational Psychology</strong>, or a related field.</p></li><li><p>Additional training or certifications in <strong>Change Management</strong>, <strong>Organizational Development</strong>, or <strong>Agile Methods</strong> is a strong plus.</p></li><li><p>Strong <strong>technical affinity</strong> and confidence in working with <strong>SaaS tools</strong>, data flows, and configuration-based software.</p></li><li><p>Exceptional <strong>communication skills</strong> – you listen deeply, explain clearly, and bring calm energy to every conversation.</p></li><li><p>High <strong>emotional intelligence</strong> – you understand user needs, deal constructively with resistance, and enjoy helping others grow.</p></li><li><p>A love for <strong>structure</strong>, <strong>reliability</strong>, and <strong>collaboration</strong> – you naturally build bridges between teams and work in sync with Sales, Dev, and Support.</p></li><li><p>You take <strong>ownership</strong>, have a <strong>hands-on mentality</strong>, and enjoy rolling up your sleeves to move things forward.</p></li><li><p>You resonate with a working style that is <strong>steady</strong>, <strong>supportive</strong>, <strong>solution-oriented</strong>, and <strong>motivating</strong> — balancing precision with people-centric thinking.</p></li><li><p><strong>Language proficiency:</strong></p><ul><li><p><strong>German: C1 level or higher</strong> – our customers are based in Germany and require clear and confident communication.</p></li><li><p><strong>English: B2 level or higher</strong> – we’re an international and diverse team, and internal communication happens in English.</p></li></ul></li></ul> Warum wir? <div><div><p>At rightflow, you won’t just work <em>for</em> a company — you’ll help <em>own</em> and shape it. As part of our employee-owned cooperative, you’ll have the opportunity to acquire shares, gain full voting rights, and participate directly in profit-sharing and strategic decisions. You’ll work with high autonomy (level 5–6), in a flexible hybrid setup, alongside experienced and empathetic founders who value honesty, personal growth, and sustainable impact. You’ll take on meaningful, diverse tasks at the heart of the startup ecosystem — supported by a strong, innovative community and the extensive INF network. Plus, we believe in making work human: from our annual summer retreat (bring your partner and kids!) to the freedom of working where and when you’re most productive. Join us to build not just a product — but the kind of workplace you always wished for.</p></div></div>