About this role
Responsibilities <strong>1. Regional Leadership & Team Management </strong><br>- Lead commissioning and field service engineers across multiple countries. <br>- Recruit, train, and develop regional service personnel. <br>- Conduct performance reviews and technical capability assessments. <br>- Ensure compliance with OEM, safety, and regional regulatory requirements. <br> <br><strong>2. Commissioning Management </strong><br>- Plan and oversee all commissioning manpower activities for BESS and PCS systems. <br>- Ensure all commissioning schedules meet safety, quality, and electrical regulation requirements. <br>- Coordinate with internal stakeholders regarding site readiness. <br>- Track commissioning KPIs including quality, timelines, and punch list completion. <br> <br><strong>3. Service Operations & Field Support </strong><br>- Oversee corrective and preventive maintenance activities. <br>- Support complex troubleshooting of BESS/PCS systems including HV/LV, controls, and communications. <br>- Ensure regional SLAs, response times, and contractual service obligations are met. <br>- Coordinate with the Control Room, Service Admin, and Spare Parts teams. <br> <br><strong>4. Regional Customer Relationship Management</strong> <br>- Serve as the senior technical representative for customers in the Baltics, Nordics, and Balearics. <br>- Lead customer review meetings and provide updates on commissioning and service performance. <br>- Manage technical escalations and maintain high customer satisfaction. <br>- Support LTSA negotiations and identify regional service opportunities. <br> <br><strong>5. Warranty, Root Cause Analysis & Performance Assurance </strong><br>- Validate warranty claims and collect required technical documentation. <br>- Oversee on-site failure investigations and root cause analysis. <br>- Track recurring issues and collaborate with Engineering to prevent reoccurrence. <br>- Ensure accurate data collection for CRTE, availability, and performance reporting. <br> <br><strong>6. Safety, Compliance & Quality Management </strong><br>- Enforce strict adherence to electrical safety standards, HV protocols, and LOTO procedures in the region. <br>- Conduct safety audits, toolbox talks, and site risk assessments. <br>- Ensure compliance with national regulations in each region. <br>- Lead continuous improvement initiatives to reduce operational risk. <br> <br><strong>7. Planning, Reporting & Administration </strong><br>- Provide monthly regional commissioning and service reports. <br>- Track KPIs including first-time fix rate, availability, warranty cost, and service response time. <br>- Manage regional budgets, expenses, and resource planning. <br>- Ensure documentation is updated and accurate within ERP/Service systems. <br> <br><strong>8. External Service Partner Management </strong><br>- Select, qualify, and manage local service partners across the region. <br>- Support negotiation with Frame work agreements with local service partners. <br>- Ensure partners follow OEM procedures and safety requirements. <br>- Conduct partner performance audits and manage recertification processes Requirements <strong>Qualifications & Experience: </strong><br>- 7+ years in commissioning, service, or operations leadership roles. <br>- Strong experience with BESS, PCS, inverters, HV/LV systems, or renewable energy infrastructure. <br>- Experience operating across multiple countries or regions. <br> <br><strong>Technical Skills: </strong><br>- Deep understanding of Li-ion BESS, PCS systems, protection, SCADA/EMS/BMS, and grid integration. <br>- Strong troubleshooting and diagnostic skills. <br>- Knowledge of HV/MV/LV electrical safety and testing standards. <br> <br><strong>Leadership & Communication: </strong><br>- Strong leadership skills with ability to manage dispersed teams. <br>- Excellent communication and customer-facing abilities. <br>- Fluent in English; additional regional languages are an advantage. <br> <br><strong>Preferred Experience: </strong><br>- Experience working for OEMs, EPCs, or grid-connected energy storage providers. <br>- Knowledge of LTSAs, warranty processes, and performance guarantees. We offer you <ul style="border:0px solid;color:rgb(31,31,31);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">A dynamic environment with high responsibilities and an independent working style</li><li style="border:0px solid;margin:0px;">The opportunity for professional development and growth in one of the most fast-growing industries.</li><li style="border:0px solid;margin:0px;">An environment of open communication where all ideas and opinions are valued</li><li style="border:0px solid;margin:0px;">Collaboration with an international and diverse team from all over Europe</li><li style="border:0px solid;margin:0px;">Possibility for remote work</li><li style="border:0px solid;margin:0px;">Qualified training and support with our buddy system</li><li style="border:0px solid;margin:0px;">A detailed introduction to our product portfolio</li><li style="border:0px solid;margin:0px;">Competitive salary and a great bonus structure</li><li style="border:0px solid;margin:0px;">Attractive additional benefits that vary depending on the country</li></ul>