About this role
Job summary Job title: Assistant Practice Manager Location: Northumberland Avenue Salary: Up to £35,000 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best they can be for our patients, employees and NHS partners. Main Responsibilities: As a valued
Main duties of the job As an Assistant Practice Manager at Operose Health, you will support the Practice Manager in ensuring the smooth running of the practice. Your responsibilities include overseeing the daily operations of the surgery, managing administrative tasks, and liaising with the reception and administration team. You will also play a critical role in leading the attainment of Local and National KPIs, and APMS KPIs. You will be involved in promoting the development and identifying training needs of the reception staff, supporting their personal development reviews, and leading the appraisal system for the team. Ensuring effective supervision of the reception team and co-ordinating support services for other team members are key duties. You are expected to respond quickly to incoming calls, taking appropriate actions to ensure excellent patient care and service delivery.
About us Operose Health is a provider of local primary care services operating at scale. The organisation aims to improve access, outcomes, and patient experiences across its network. Employees at Operose Health are guided by core values of caring, ambition, resourcefulness, and a commitment to excellence. The organisation encourages an environment where colleagues are empowered to deliver the best care possible to patients and foster a collaborative and supportive work culture. Operose Health values creativity, agility, and a lifelong learning commitment, continually striving to enhance service quality. It redefines and revolutionizes primary care by leveraging its comprehensive network and specialized resources to deliver outstanding care to patients. The organization supports its employees through various benefit schemes and professional development opportunities, embodying a work culture where both employees and patients thrive.
Job description Job responsibilities
Job title:Assistant Practice Manager
Location:Northumberland Avenue
Salary:Up to £35,000 depending on experience
Hours:37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately. You will be overseeing the day-to-day operation of the surgery, youwill ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs. Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system. Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.Ideal Candidate: What we look for in new colleagues:
Reception/customer care experience is essential. You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare. Excellent communication and organisation skills. Ability to work within a team and wider colleagues. Must be able to work within processes/procedures and needs to maintain confidentiality and data security. Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs. Package Description: How well support you:
Annual salary of up to £35,000 depending on qualifications and experience. 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception/customer care experience is essential, and an understanding of health services is required. Excellent communication and organisation skills, the ability to work within a team, maintaining confidentiality and data security, adaptability to changing priorities, and flexibility in shift work.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Essex
SS1 2TH
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)