About this role
Job summary Job title: Receptionist/Administrator Location: Shakespeare Medical Practice Salary: Up to £24,960.00 depending on experience Hours: 30 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main duties of the job The Receptionist/Administrator role at Operose Health entails responding to patient queries, managing appointment requests, and maintaining patient records. The candidate will also be responsible for emailing, scanning, coding clinical correspondence, processing prescription requests, and using information systems to support efficient workflow. The ideal candidate should have reception or customer care experience, be an excellent communicator, and possess basic PC skills including Word and Excel. The role demands adherence to procedures and the ability to maintain data security. Previous experience within the NHS is an advantage, but not essential.
About us Operose Health is committed to delivering local primary care at scale, focusing on improving access, outcomes, and the patient experience. The organization encourages its employees to live by its values: to be Caring, Ambitious, Resourceful, and to strive for Excellence. By listening and maintaining compassion, the team supports and empowers individuals to pursue healthier futures. Operose Health's ambition drives them to transform patient experiences and redefine the future of primary care. As a large provider, they offer numerous opportunities for specialization and career development.
Job description Job responsibilities
Job title:Receptionist/Administrator
Location:Shakespeare Medical Practice
Salary:Up to £24,960.00 depending on experience
Hours:30
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience, excellent communication skills, basic PC skills (Word, Excel, email), adherence to processes and procedures, and maintenance of data security.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Leeds
LS9 7TA
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)