About this role
Job summary
We are looking for a friendly, organised and motivated Medical Receptionist to join our busy NHS General Practice team. As the first point of contact for our patients, you will play a key role in delivering an efficient, professional and compassionate reception and administrative service.
This is a rewarding opportunity for someone who enjoys working with people, thrives in a fast-paced environment and can remain calm under pressure while maintaining excellent customer service.
Main duties of the job
Welcome patients and visitors in a courteous and professional manner.Answer telephone calls and respond to patient enquiries.Book, amend and cancel appointments using the clinical system.Signpost patients to the most appropriate healthcare professional or service.Register new patients and update patient records accurately.Process repeat prescription requests in line with practice procedures.Handle incoming and outgoing correspondence.Maintain patient confidentiality and comply with GDPR and NHS policies.Support clinicians and the wider practice team with administrative tasks.Ensure reception and waiting areas remain welcoming and well organised.
About us
We are a friendly and well-established GP practice serving approximately 9,000 patients in the attractive market town of Sevenoaks. We are committed to providing high-quality, patient-centred care and pride ourselves on maintaining a supportive working environment for all members of our team.
Our multidisciplinary team works collaboratively to deliver excellent care, with strong administrative and clinical support to enable GPs to focus on patient care while maintaining a healthy worklife balance.
Job description Job responsibilities
Welcome patients and visitors in a courteous and professional manner.Answer telephone calls and respond to patient enquiries.Book, amend and cancel appointments using the clinical system.Signpost patients to the most appropriate healthcare professional or service.Register new patients and update patient records accurately.Process repeat prescription requests in line with practice procedures.Handle incoming and outgoing correspondence.Maintain patient confidentiality and comply with GDPR and NHS policies.Support clinicians and the wider practice team with administrative tasks.Ensure reception and waiting areas remain welcoming and well organised.
Person Specification
Experience Essential
Excellent communication and interpersonal skills. Strong customer service experience. Good IT skills and confidence using computer systems. Ability to prioritise workload and work accurately under pressure. Professional, empathetic and approachable manner. Ability to work independently and as part of a team. Commitment to maintaining confidentiality at all times.
Desirable
Previous experience working in a GP practice, NHS or healthcare setting. Knowledge of EMIS Web or Docman. Understanding of NHS services and patient pathways.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St John's Medical Practice
Address 39 St John's Hill
Sevenoaks
Kent
TN13 3NT
United Kingdom
Employer's website https://stjohnsmedicalpractice.co.uk/ (Opens in a new tab)