About this role
Job summary
We are seeking to appoint a new Receptionist to join our team. Practice hours are between 0800 and 1830 hours and flexibility is a must.
**Interviews will be on 12th and 13th August 2026**
The weekly hours for this role are between 30 to 37.5 hours per week.
The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system.
Main duties of the job
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Dealing with patient queries, both face to face and over the telephone
b. Dealing with appointment requests, both face to face and over the telephone
c. Greeting and directing patients to booked appointments
d. Greeting and directing visitors to the surgery
e. Taking requests for prescription medication
f. Responding to the needs of clinicians during surgery
g. Registering new patients and temporary residents
h. Dealing with incoming tasks from internal and external sources
i. Inputting data into the patients healthcare records as necessary
j. Making referrals to, and liaising with, the Community Nursing Team
k. Handling non-NHS report requests, including collecting payments from patients for non-NHS services
l. Input and extract information from the Practice clinical system
About us
An exciting opportunity has arisen to join our friendly, well-organised and supportive practice team.
Chastleton Medical group is led by 3 GP Partners, supported by 6 salaried GPs and has a diverse multidisciplinary team consisting of nurse practitioners, nurses, nursing associates, healthcare assistants, pharmacists, care coordinators and a social prescribing link worker. The practice is supported and managed by an experienced management team, administration, and reception staff.
Chastleton Medical Group is located in the heart of Durham City, and with a list size of 10,500. It is a long-established practice with an excellent reputation and high patient satisfaction rates.
Key features include:
High QOF and Enhanced Service achieversPaperless Systm1 practiceTraining practice for Medical Students and training GPsExcellent transport links and amenitiesCQC rated 'Good' in all areasFor an informal discussion or to organise a visit, please telephone Jonny Wilde, Operations Manager on 0191 3846171.
Excellent transport links and amenities
Job description Job responsibilities
Duties and Responsibilities
Telephone Duties
1.Making appointments
2.Taking requests for prescriptions
3.Giving out results
4.Advising on ambulance transport bookings
5.Home visit requests
6.Deal with general enquiries, messages from patients and complaints
7.Contacting other providers
Reception Duties
8.Register new patients and temporary residents
9.Greet and direct patients and visitors
10.Making appointments
11.Generating and handing out repeat prescriptions
12.Record and send messages internal and external
13.Respond to needs of doctors and nurses during surgery
14.Collect payments from patients for non-NHS services
15.Deal with general enquiries and complaints
16.Scanning, filing, and lab link requests.
17.Handling non NHS report requests including payments OTC
Prescriptions
18.Dealing with requests for repeat prescriptions
19.Raising prescriptions as per Practice protocols
20.Dealing with queries relating to repeat prescriptions
General
21.Input and extract information from Practice computer system
22.Observe health and safety guidelines at all times
23.General housekeeping (e.g. keeping reception and waiting areas tidy)
24.Any other reasonable duties as necessary
Person Specification
Qualifications Essential
Good standard of general education
Desirable
GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification
Skills Essential
Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills
Experience Essential
Experience of working with the general public
Desirable
Experience of reception work Experience of working within General Practice
Behaviours Essential
Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Chastleton Medical Group
Address Chastleton Medical Group
Newton Drive
Durham
DH1 5BH
United Kingdom
Employer's website https://www.chastletonmedicalgroup.co.uk/ (Opens in a new tab)