About this role
Job summary
We are delighted to offer an exciting opportunity to join our friendly, well organised and supportive team at Chastleton Medical Group, located just outside the historic city of Durham.
Chastleton Medical Group is led by 3 GP Partners, supported by 6 salaried GP's and has a diverse multidisciplinary team consisting of nurse practitioners, nurses, nursing associates, health care assistants, pharmacy team, care coordinator, social prescribing link worker and a mental health practitioner. The practice is supported by an experienced management team, administration and reception team.
Interviews will take place on the 12th & 13th August 2026
Main duties of the job
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
About us
Chastleton Medical Group is located in the heart of Durham, and is a long established practice with an excellent reputation and high patient satisfaction rates.
Key features include:-
High QOF achieverPaperless Systm1Training practice with involvement in Durham VTS and medical students educationExcellent transport links and amenitiesCQC rated 'Good' in all areas
Job description Job responsibilities
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels:
Typing letters, reports and associated documentation as requiredLiaising with external agencies such as hospitals and community services, ensuring referrals are processed efficientlyManaging all enquires in an effective mannerMaintaining an accurate referrals databaseActioning all incoming emailProcessing calling letters as requested Scanning of patient related documentation and attaching scanned documents to patients healthcare recordsInputting data into the patients healthcare records as necessaryProcessing referrals using the electronic referral system (ERS)Providing administrative support to the management teamProcessing requests for information i.e., SAR, insurance/solicitors letters and DVLA formsClinically coding data on SystmOneAnswering incoming phone calls, transferring calls or dealing with the callers request appropriatelyManaging all administrative queries as necessary including tasksCarrying out system searches as requestedMaintaining a clean, tidy, effective working area at all timesSupporting all clinical staff with general administrative tasks as requestedMaintain GPTN
Person Specification
Experience Essential
Experience of working with the general public Experience of administrative duties
Desirable
Experience of working in a healthcare setting as a medical secretary
Qualifications Essential
Educated to GCSE level or equivalent GCSE Mathematics and English (C or above)
Desirable
NVQ Level 2 in Health & Social Care
Other Requirements Essential
Disclosure Barring Service (DBS) check Flexibility to work outside of core office hours
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Skills Essential
Excellent communication skills (written and oral) Strong IT skills, including audio typing Clear and polite telephone manner Competent in the use of Outlook and Office Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure
Desirable
Systm1 user skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Chastleton Medical Group
Address Chastleton Medical Group
Newton Drive
Durham
DH1 5BH
United Kingdom
Employer's website https://www.chastletonmedicalgroup.co.uk/ (Opens in a new tab)