About this role
Job summary An opportunity has arisen for an enthusiastic and motivated General Practice Assistant to join our friendly and supportive team at The Morris House Group Practice.The post holder will support clinicians by processing clinical correspondence, blood test results, Docman documents and other workflow tasks. The role is designed to reduce avoidable clinical administrative burden, improve the quality of the patient record, and ensure that actions from hospital letters, out-of-hours contacts, 111 reports, investigations and other clinical documents are identified and directed appropriately.
This role would suit someone who is organised, accurate, confident using clinical systems, and able to work safely within protocols. The successful candidate will need to recognise the limits of their role and escalate anything uncertain or clinically significant to the appropriate clinician.
Main duties of the job Process incoming clinical documents in Docman and EMIS Workflow Manager.Extract and code relevant diagnoses, procedures, investigations, vaccinations and other clinically important information.Identify actions requested in clinical correspondence and forward these to the appropriate clinician or team.Process straightforward blood test results in line with practice protocol and escalate abnormal, unclear or high-risk results.Review hospital letters, discharge summaries, 111 reports, out-of-hours reports and external provider documents.Check whether requested actions have already been completed, including referrals, blood tests, fit notes or follow-up appointments.Arrange appointments, investigations, referrals or follow-up tasks where directed.Support clinicians with administrative tasks arising from consultations.Assist with QOF, long-term condition recall work, audits and practice improvement projects.Maintain accurate patient records using appropriate SNOMED coding and clear free text where needed.Communicate effectively with clinicians, administrative colleagues and patients.
Work within agreed protocols and escalate uncertainty rather than filing or actioning documents outside competence.
About us
Morris House is situated in Tottenham in a large, modern and airy purpose-built medical centre, which we share with district nurses, physiotherapists, podiatrists, psychologists, tissue-viability nurses and a sexual health clinic. Our list size is 15,000 patients. Our patients represent highly diverse populations with a high level of deprivation.
Our practice has a very strong teaching ethos. We train GP registrars, medical students, physicians associates and junior doctors among others. We have close links with Kings College London and the St Georges Physician Associate teaching program. We also have an active Covid vaccination service, having given over 170,000 immunisations so far. We have also organised vaccination events at Hotspur Football stadium and local mosques and community centres. Our award-winning vaccination service has been visited by the prime minister and the Royal Family as well as various MPs and the mayor of London. We perform the full range of clinical roles that you would expect in primary care, including high-level minor surgery. We offer a range of face-to-face and telephone appointments.
We also have a friendly, interactive practice. We support our staff with study leave allowance, study leave funding, regular meetings, morning coffee, teaching and social events.
We were awarded a Good in our last CQC inspection. We have high QOF achievement and work proactively with our PCN and Federation colleagues across the borough.
Job description Job responsibilities
Process incoming clinical documents in Docman and EMIS Workflow Manager.Extract and code relevant diagnoses, procedures, investigations, vaccinations and other clinically important information.Identify actions requested in clinical correspondence and forward these to the appropriate clinician or team.Process straightforward blood test results in line with practice protocol and escalate abnormal, unclear or high-risk results.Review hospital letters, discharge summaries, 111 reports, out-of-hours reports and external provider documents.Check whether requested actions have already been completed, including referrals, blood tests, fit notes or follow-up appointments.Arrange appointments, investigations, referrals or follow-up tasks where directed.Support clinicians with administrative tasks arising from consultations.Assist with QOF, long-term condition recall work, audits and practice improvement projects.Maintain accurate patient records using appropriate SNOMED coding and clear free text where needed.Communicate effectively with clinicians, administrative colleagues and patients.Work within agreed protocols and escalate uncertainty rather than filing or actioning documents outside competence.Key Safety ExpectationsAvoid filing documents where the action required is unclear.Escalate safeguarding concerns, medication discrepancies, abnormal results and unclear follow-up requests.Use accurate coding rather than free text alone for significant diagnoses or clinical information.Understand that accurate coding supports safe care, recalls, audit, QOF and clinical decision-making.Maintain confidentiality and comply with information governance requirements.Health and SafetyUnder the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. You must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare.Use personal security systems within the workplace as directed.Identify risks involved in work activities and manage those risks appropriately.Use appropriate infection control procedures and keep work areas tidy, safe and free from hazards.Report health and safety or infection control hazards immediately when recognised.Equality, Diversity and InclusionMorris House is committed to developing, supporting and sustaining a diverse workforce that is representative of the community it serves. All employees are expected to support equality, diversity and the rights of patients, carers and colleagues.Act in a way that recognises peoples rights and is consistent with practice policies and current legislation.Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.Behave in a welcoming, non-judgemental manner that respects the circumstances, feelings, priorities and rights of others..Vulnerable Adults, Children and Young PeopleAll members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work. This includes timely attendance at relevant training and compliance with practice procedures.Personal and Professional DevelopmentParticipate in training or development programmes implemented by the practice.Participate in annual development review and maintain a record of personal or professional development.Take responsibility for own development, learning and performance.Keep abreast of legislative changes and guidance relating to the role.QualityAlert other team members to issues of quality and risk.Assess own performance and take accountability for actions, either directly or under supervision.Contribute to team effectiveness by reflecting on own and team activities and suggesting improvements.Work effectively with colleagues and other agencies to meet patients needs.Effectively manage time, workload and resources.CommunicationCommunicate effectively with other team members.Communicate effectively with patients and carers.Recognise peoples needs for alternative methods of communication and respond accordingly.
Person Specification
Qualifications Desirable
BSc Biomedical Sciences or Similar
Experience Essential
Experience working in general practice or a healthcare administrative role. Confident using EMIS Web, Docman or equivalent clinical systems. Excellent attention to detail. Able to follow protocols and recognise when to ask for help. Good written and verbal communication skills. Able to manage workload and prioritise safely. Understanding of confidentiality and patient data protection. Willingness to undertake training and competency assessment including the GPA course.
Desirable
Previous GPA experience. Experience processing Docman documents and lab results. Experience with SNOMED coding. Understanding of QOF, long-term condition recalls or primary care workflow. Basic clinical skills, such as blood pressure checks, ECGs, phlebotomy or urine testing, where appropriately trained.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Morris House Group Practice
Address 239 Lordship Lane
London
N17 6AA
United Kingdom
Employer's website https://www.mhgp.co.uk (Opens in a new tab)