About this role
Customer Care Specialist at Threecolts. Location: United States. Role: delivering support, troubleshooting issues, driving upsells Requirements: 4+ years SaaS customer service experience, proven upsell/account expansion track record, strong written/verbal communication, high CSAT focus, technical troubleshooting, research orientation, comfortable using AI tools to improve workflow. Category: Customer Service Seniority: Mid Level Commitment: Contract Workplace: Remote Languages: English