About this role
Customer Support Lead at Empower AI. Location: Reston, Virginia, United States. Role: Lead service desk, Manage technical teams, Implement IT service delivery Requirements: Top Secret/SCI eligible clearance; PMP; DoD 8570/8140 IAT Level III; extensive ITIL/ITSM, SAFe experience; leadership of multi-tier service desks; DoD/IC program management experience. Category: Project and Program Management Seniority: Senior Level Tools: ITIL, ITSM, SAFe, ISO 20000-1:2018, PMP Certifications: pmp, dod 8570/8140 iat level iii, top secret/sci clearance Commitment: Full Time Workplace: Onsite Languages: English