About this role
Incident Manager at Empower AI. Location: United States or Reston. Role: managing incidents, monitoring queues, coordinating escalation Requirements: Requires Secret clearance, bachelor’s degree or equivalent experience, 3+ years supporting similar roles, ITIL v4 Foundations, CompTIA Security+, HDI Support Center Analyst, ServiceNow experience, strong communication and problem-solving skills. Category: Information Technology Seniority: Mid Level Tools: ServiceNow Certifications: itil v4 foundations, comptia security+, hdi support center analyst, itil v4 managing professional, hdi problem management professional Commitment: Full Time Workplace: Remote Languages: English