About this role
L1 Help Desk Lead at Resolvetech. Location: United States. Role: logging incidents, troubleshooting accounts, escalating issues Requirements: 1+ year IT help desk or technical support experience; familiar with Active Directory, Microsoft 365, ServiceNow; strong communication and remote collaboration skills. Category: Information Technology Seniority: Entry Level Tools: Active Directory, Microsoft Entra ID, Microsoft 365, ServiceNow, Intune, SharePoint, Teams, OneDrive Commitment: Full Time Workplace: Remote Languages: English