About this role
Operations Manager (SDQ) at Hire Horatio CX. Location: Santo Domingo, Santo Domingo, Dominican Republic. Role: Lead supervisors, Drive KPIs, Analyze reports Requirements: 5+ years in BPO operations; 2+ years managing Supervisors/Team Leads; bachelor's degree; strong English; KPI-driven leadership; WordPress knowledge; Zendesk or similar experience. Category: Business Operations Seniority: Mid Level Tools: WordPress, Zendesk, Analytics, Reporting tools Commitment: Full Time Workplace: Onsite Languages: English