About this role
IT Support Team Lead at Unlimit. Location: Belgrade, Belgrade, Serbia. Role: leading support, managing incidents, administering systems Requirements: 5+ years in IT support/operations with 2+ years leading global helpdesk teams; hands-on with Google Workspace, Jira/Confluence, Slack, endpoint and device management; ITIL and IAM/SSO/MFA knowledge; fintech and compliance awareness (PCI DSS, GDPR, DORA); bachelor's in IT or equivalent experience; professional English. Category: Information Technology Seniority: Senior Level Tools: SWIFT, SEPA, TARGET, Mastercard, Visa, Google Workspace, Atlassian Jira, Atlassian Confluence, Jira Service Desk, Slack, ManageEngine, DUO, Okta, Microsoft Azure AD, CMDB, Miro, Salesforce, Python, Bash, PowerShell Certifications: itil, pci dss, swift csp Commitment: Full Time Workplace: Onsite Languages: English