About this role
Lead Escalation Engineer at Cloud Software Group. Location: Bangalore, Karnataka, India. Role: Escalate issues, Mentor engineers, Coordinate with teams Requirements: 10+ years in a support role; 3+ years with ShareFile; strong troubleshooting and leadership in escalation Category: Information Technology Seniority: Senior Level Tools: Postman, SQL, PowerShell, NetScaler, Windows Server, IIS, Active Directory, DNS, SAML 2.0, Azure, OKTA, ADFS, TCP/IP, Netscaler, DNS, Python, Bash Commitment: Full Time Workplace: Onsite Languages: English