About this role
Customer Support & Operations Team Lead at Instrumentl. Location: United States. Role: owning tickets, coaching the team, building workflows Requirements: 4+ years in customer support or CX; prior people management; AI-native; experience building or improving support systems. Category: Customer Service Seniority: Mid Level Tools: Intercom, Zendesk, Help Scout, Ada, Forethought, Gorgias Commitment: Full Time Workplace: Remote Languages: English