About this role
HELP DESK LEAD at Cross Link Consulting. Location: North Augusta, South Carolina, United States. Role: troubleshooting systems, managing tickets, reviewing alerts Requirements: Troubleshoot Windows desktops/laptops, administer Microsoft 365/Entra ID/Azure AD, investigate email security/phishing, manage endpoint security/EDR, VPN connectivity, printer/peripheral issues, and onboard/offboard users; 2+ years helpdesk/MSP experience preferred. Category: Information Technology Seniority: Entry Level Tools: Windows, Microsoft 365, Microsoft Exchange, Microsoft Teams, Microsoft SharePoint, Entra ID, Azure AD, EDR, VPN, PSA Certifications: comptia a+, network+, security+, microsoft Commitment: Full Time Workplace: Onsite Languages: English