About this role
Crisis Services Shift Lead at HopeLink Crisis Services. Location: Oakton, Virginia, United States. Role: Oversee shifts, Manage escalations, Coordinate coverage Requirements: Minimum 18 months crisis contact center experience; bachelor’s in social work/psychology/human services preferred; knowledge of risk assessment, trauma-informed care, de-escalation; 24/7/365 availability. Category: Business Operations Seniority: Mid Level Commitment: Full Time Workplace: Remote Languages: English