About this role
Customer Experience Team Lead at Faye. Location: Richmond or Israel. Role: leading team, coaching agents, handling escalations Requirements: 2+ years leading teams in customer support; experience with shift management, workforce optimization, KPI tracking, coaching, hiring, and using customer communication tools; tech-forward with AI familiarity. Category: Customer Service Seniority: Mid Level Tools: Front, Talkdesk Commitment: Full Time Workplace: Hybrid Languages: English