About this role
At Faye, We Eat Software. Want a bite? Get ready to join a fast-growing and award-winning team that can make software sing like Celine Dion. Faye makes the best software in the world even better by customizing, implementing, and managing industry leading CX, CRM, and AI software. We are technology experts, integration builders, strategists, and adoption managers dedicated to making the best software in the world even better.
Is Faye right for you? We love software and we think anything is possible. We’re looking to add members to the team who feel the same. We hire geeks, thinkers, experts and technicians. We are limited only by our caffeine intake. We believe in fostering teamwork in a fast paced and fun setting. We also believe in hard work, professionalism, personal & professional growth, and being the best at what we do. Check out your next exciting career opportunity with one of the leading software companies in the industry.
Summary:
We are looking to immediately engage an experienced Salesforce Sales Cloud Consultant to support a portfolio of existing customer deployments as part of our CRM & CX Professional Services team.
This is a client-facing consulting role requiring both strong business analysis skills and hands-on Salesforce delivery experience.
Engagement & Availability:
• Remote position
• Open to hourly contract or full-time employment
• 100+ hours per month expected
• Must be available during North America business hours
• Supporting customers primarily based in North America
Responsibilities & Duties:
• Provide Salesforce Sales Cloud consulting across multiple active customer environments
• Lead and support business analysis activities, including:
•
• Requirements gathering
•
• Process mapping
• Solution design aligned to Salesforce best practices
• Translate business requirements into practical, scalable Salesforce solutions
• Configure and enhance Salesforce Sales Cloud, including:
• Leads, Accounts, Contacts, Opportunities
• Reports and Dashboards
• Automation (Flows, validation rules, approvals, etc.)
• Deliver system changes end-to-end, including:
•
• Configuration and light technical delivery
• Testing and deployment
• Documentation and client walkthroughs
• Collaborate with internal consultants, project managers, and technical resources
• Support ongoing managed service engagements and incremental enhancements
Required Skills & Experience:
• Proven experience as a Salesforce Sales Cloud Consultant (not admin-only)
• Strong consulting and client-facing experience within a professional services environment
• Demonstrated ability to operate at a business analyst / functional consultant level
• Hands-on Salesforce configuration and delivery experience
• Experience supporting multiple client environments simultaneously
• Salesforce certifications (Sales Cloud–related certifications required)
• Excellent communication skills, both written and verbal
Nice to have/ Plus:
• Experience with Conga (CPQ, Contracts, Composer)
• Experience with Salesforce ERP integrations
• Familiarity with additional Salesforce ecosystem products
• Prior experience working in managed services or long-term support engagements
Performance Factors & “Soft Skills”:
• Highly self-motivated and hard working
• Caring about clients
• Positive, can do, “anything is possible” attitude
• Love of software
• Significant attention to detail
• Prioritize effectively and work with a sense of urgency
• Demonstrable energy, determination, and persistence
• Sense of humor
We’re also looking for a team member whose performance and attitude will be consistent with our company values:
• Take Care of Our Clients
• Anything is Possible Attitude
• Move Fast
• Innovate
• Growth Mindset
• Conscious & Enthusiastic Teamwork
• Own What Happens
All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status or medical condition.