About this role
Customer Operations Lead-Nigeria at Turaco. Location: Lagos, Lagos, Nigeria. Role: Lead team, Monitor performance, Improve processes Requirements: Leads and optimizes a customer operations team; 4-5 years experience with 2+ in supervision; experience in customer service, claims processing and/or insurance; strong KPI and performance management. Category: Customer Service Seniority: Mid Level Tools: CRM, Dashboard tools, Contact center platforms Commitment: Full Time Workplace: Onsite Languages: English