About this role
Local Service Leader at RateHawk. Location: Romania. Role: leading team, overseeing operations, managing KPIs Requirements: Experience leading customer operations in travel or B2B service, team management, KPI ownership (SLA, CSat, NPS, FCR, AHT), process design, strong communication, analytics, and budgeting/hiring experience. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Remote Languages: English