About this role
Incident Service Management Lead at Indra Group UK & Ireland. Location: Dublin, County Dublin, Ireland. Role: owning incidents, coordinating teams, driving improvements Requirements: 5+ years in service management/operations with ITIL experience; proven incident, problem, and service request management; stakeholder coordination, RCA facilitation, KPI reporting, and ITSM tool experience. Category: Information Technology Seniority: Senior Level Tools: Maximo, ServiceNow, Jira Service Management Certifications: itil foundation, itil managing professional, itil practice manager, lean six sigma green belt, prince2, pmp, agile Commitment: Full Time Workplace: Hybrid Languages: English