About this role
Service Desk Agent at Indra Group UK & Ireland. Location: Middlesbrough, England, United Kingdom. Role: answering calls, logging incidents, routing tickets Requirements: Experience in customer service/help desk, clear telephone manner, IT literacy, accuracy in ticket logging, ability to work rotating 24/7 shifts, right to work in the UK; full training and certification provided. Category: Customer Service Seniority: Entry Level Tools: ITSM, IBM Maximo, ServiceNow, Remedy, Genesys Certifications: itil 4 foundation Commitment: Contract Workplace: Onsite Languages: English