About this role
Help Desk Lead at Employer. Location: Tampa, Florida, United States. Role: Leading team, Implementing workflows, Ensuring SLA Requirements: Lead a help desk team; implement IT support workflows; ensure SLA; manage remote desktop, device provisioning, asset tracking; ITIL-based service mgmt; JIRA/ServiceNow; 5+ years IT service management; bachelor's degree or equivalent experience. Category: Information Technology Seniority: Mid Level Tools: JIRA, ServiceNow, Remote Desktop, IT Asset Management Certifications: itil foundation, microsoft: modern desktop administrator associate, comptia a+ Commitment: Full Time Workplace: Onsite Languages: English