About this role
Customer Service Lead at Gateway Fiber. Location: O'Fallon, Missouri, United States. Role: leading team, coaching staff, managing KPIs Requirements: Lead a team of 4-6 CSRs; excellent verbal/written communication, complex problem-solving, organization, multi-tasking, attention to detail, positive phone demeanor; MS Office (Word, Excel, Outlook) proficiency; high school diploma or equivalent. Category: Customer Service Seniority: Mid Level Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook Commitment: Full Time Workplace: Onsite Languages: English