About this role
Help Desk Lead at Employer. Location: Miami, Florida, United States. Role: Lead and manage the help desk, Coordinate and prioritize tickets, Provide advanced troubleshooting Requirements: Lead help desk team; advanced troubleshooting; strong Windows/Mac, networking; certifications a plus; 2+ years leadership; IT degree preferred. Category: Information Technology Seniority: Mid Level Tools: Ticketing systems, Remote support tools, Windows, Mac, Networking Certifications: comptia a+, itil, microsofts Commitment: Full Time Workplace: Onsite Languages: English