About this role
Service Lead at Edenpeople. Location: Milan, Lombardia, Italy. Role: coordinating governance, managing vendors, leading incidents Requirements: 5-7 years in L2 operations for digital products; experience with web portals and mobile apps; multi-cloud (AWS/Azure); strong incident, change, and problem management; vendor/AMS management; observability tools; data-driven improvements; proficient in ticketing and monitoring. Category: Information Technology Seniority: Mid Level Tools: AWS, Azure, Observability tools, Incident management software, Ticketing systems Commitment: Full Time Workplace: Hybrid Languages: Italian, English