About this role
Associate - Incidence Response Team at Employer. Location: Nairobi, Nairobi City, Kenya. Role: Incident Call Handling, Accurate Ticket Creation, Initial Triage & Information Gathering Requirements: Diploma in Communications, Business Administration, ICT Support, or related field; prior call center or helpdesk experience; strong communication and data-entry skills; ability to stay calm under pressure; proficient in MS Office and Google Workspace; experience with ticketing systems. Category: Information Technology Seniority: Entry Level Tools: Microsoft Office, Google Workspace, Ticketing systems Commitment: Full Time Workplace: Onsite Languages: English