About this role
Senior Process Associate-Voice (127889) at HCLTech: Supercharging Progress | AI, Cloud and Engineering. Location: United States. Role: handling calls, monitoring quality, mentoring associates Requirements: Handles complex inbound/outbound calls, resolves escalations, monitors interaction quality, coaches and trains junior associates, and leads process improvement initiatives. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English