About this role
Senior VIP Customer Success Associate at Blockchain.com. Location: Dallas or New York City. Role: resolving issues, building relationships, supervising contractors Requirements: 3+ years in customer success/account management/support in fintech/crypto/banking; proven handling of high-value escalations; familiarity with payment flows; strong English communication; experience with Zendesk or Salesforce; U.S. work eligibility required. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English