About this role
Senior Process Associate (107206) at HCLTech: Supercharging Progress | AI, Cloud and Engineering. Location: United States. Role: handling calls, mentoring associates, improving processes Requirements: Handling complex inbound/outbound calls, resolving escalations, monitoring quality, coaching and training associates, and leading process improvement initiatives. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English