About this role
Case Resolution Associate at TEKsystems. Location: Jacksonville, Florida, United States. Role: resolving inquiries, managing cases, informing stakeholders Requirements: Providing timely, high-quality customer service and resolving complex inquiries related to data updates, billing, pay discrepancies, expenses, and commissions; strong organization, critical thinking, time management, and intermediate Microsoft Office skills; willingness to learn new platforms. Category: Customer Service Seniority: Entry Level Tools: Connected, Salesforce, Microsoft Excel, Microsoft Word, Microsoft PowerPoint Commitment: Full Time Workplace: Onsite Languages: English