About this role
Customer Service Representative, Senior at Employer. Location: United States. Role: Troubleshooting advanced, Maintaining tickets, Escalating issues Requirements: Senior IT service desk role with 5–8 years in enterprise/government environments; advanced troubleshooting; ITSM tools; SECRET clearance. Category: Customer Service Seniority: Senior Level Tools: ServiceNow, JIRA Service Management, Remote support tools Certifications: comptia a+, comptia network+, itil foundation Commitment: Full Time Workplace: Remote Languages: English