About this role
DR Customer Care at Support Services Group. Location: Santiago de los Caballeros, /, Dominican Republic. Role: answering calls, resolving issues, recording interactions Requirements: Experience in customer-facing roles, strong spoken and written English, excellent communication and problem-solving, typing and multitasking, familiarity with Microsoft Office and CRM tools, ability to handle inbound/outbound interactions and de-escalate issues. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office, CRM, Zendesk, Salesforce, Five9 Commitment: Full Time Workplace: Onsite Languages: English