About this role
Team Leader at Support Services Group. Location: Kingston, Kingston, Jamaica. Role: resolving escalations, coaching staff, monitoring performance Requirements: 1+ year call center experience, high school diploma or equivalent, strong customer application knowledge, Microsoft Office proficiency, excellent communication, coaching and problem-solving skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint Commitment: Full Time Workplace: Onsite Languages: English