About this role
Customer Support Representative at Simpro. Location: Miami, Florida, United States. Role: handling inquiries, documenting cases, escalating issues Requirements: Provide high-volume inbound phone/chat support, troubleshoot software issues, document cases, escalate technical problems, and develop product expertise; strong communication and time-management skills required. Category: Customer Service Seniority: Entry Level Tools: Simpro, AroFlo, BigChange, ClockShark Commitment: Full Time Workplace: Onsite Languages: English