About this role
Hypercare Representative at Cloudbeds. Location: Portugal. Role: managing launches, troubleshooting integrations, handling tickets Requirements: 3+ years hospitality or B2B SaaS onboarding/implementation experience, strong technical aptitude with modern AI tools, high emotional intelligence, ability to troubleshoot integrations and manage high-priority launch queues. Category: Customer Service Seniority: Mid Level Certifications: project management, change management Commitment: Full Time Workplace: Remote Languages: English