About this role
Customer Support Representative (M-F/Night Shift) at Nextiva. Location: Guadalajara or Ukraine or Scottsdale. Role: troubleshooting issues, documenting interactions, maintaining systems Requirements: 2+ years customer service experience (technical support preferred), proficiency with PC/Mac and Microsoft Office, hardware/networking knowledge preferred, advanced English fluency, ability to work Ukraine-based remote shifts aligned to US hours, and experience using AI tools (e.g., ChatGPT, Copilot). Category: Customer Service Seniority: Entry Level Tools: ChatGPT, Microsoft Copilot, Microsoft Office Commitment: Full Time Workplace: Remote Languages: English