About this role
Customer Support Specialist (Tier 1 + 2) at Snout. Location: Troy or Dallas or Atlanta. Role: Handle issues, Investigate cases, Document resolutions Requirements: 2+ years in customer support, strong problem solving, empathy, clear communication, tech proficiency, home office, weekend availability, travel quarterly. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, Google Workspace, Slack, Notion, Linear, Freshdesk Commitment: Full Time Workplace: Remote Languages: English