About this role
Customer Success Officer at Libertex Group. Location: Belgrade or Serbia. Role: monitoring interactions, conducting evaluations, coaching agents Requirements: Minimum 2 years in QA/QC/Quality Monitoring within Forex/CFD/Brokerage/FinTech; strong knowledge of trading products and platforms; evaluate chats/emails/calls; fluent English (C1); CRM/ticketing/quality monitoring experience; coaching and analytical skills. Category: Quality Assurance Seniority: Entry Level Tools: CRM, Udemy Business Commitment: Full Time Workplace: Remote Languages: English