About this role
Officer, Contact Centre Services at CMHC - Canada Mortgage and Housing Corporation. Location: Ottawa or Montreal or Toronto. Role: delivering support, capturing feedback, escalating concerns Requirements: Post-secondary education or equivalent; minimum 3 years customer service experience; bilingual English/French (CBC); proficiency with AI tools, Microsoft Office (including Excel), CRM and contact centre technologies; strong communication and client service skills. Category: Customer Service Seniority: Mid Level Tools: AI tools, Microsoft Office Suite, Microsoft Excel, CRM systems, contact centre technologies Commitment: Full Time, Temporary Workplace: Hybrid Languages: English, French