About this role
Help Desk Manager at Employer. Location: Philadelphia, Pennsylvania, United States. Role: Manage tickets, Mentor technicians, Coordinate VIP support Requirements: Bachelor's degree, 3+ years experience; IT certs (RedHat, Cisco, Microsoft) a plus; hands-on Windows, Linux, AD, Office 365; strong customer service and leadership. Category: Information Technology Seniority: Mid Level Tools: Windows, Linux, Office 365, Active Directory, IIS, .NET Framework, MaaS360, MDM, VPN, Cisco Call Manager (UCCM), UCCX, Audio/Visual, HP Jet Direct, HP printing hardware, MS Office Certifications: red hat, cisco, microsoft, cisco call manager (uccm), contact center (uccx) Commitment: Full Time Workplace: Onsite Languages: English