About this role
IT Helpdesk Support Officer | Minto, South - West Sydney at Redox. Location: Minto, New South Wales, Australia. Role: answering calls, troubleshooting issues, logging tickets Requirements: 1+ year IT helpdesk experience, tertiary IT qualification or vendor certification (Microsoft/Cisco) preferred, strong Microsoft platform knowledge, excellent communication and customer service skills. Category: Information Technology Seniority: Entry Level Tools: Zendesk, Windows Server 2019, Windows 11, Microsoft Teams, Active Directory, Microsoft Office 365, Remote Desktop, TCP/IP, Apple, Android, Adobe Acrobat, Cisco, Hyper-V, MDT, Microsoft Azure, Microsoft Intune, Microsoft Entra, Printer Hardware, IP Telephony Certifications: microsoft, cisco, national police history check Commitment: Full Time Workplace: Hybrid Languages: English