About this role
Analyst (Support & Operations) (134720) at HCLTech: Supercharging Progress | AI, Cloud and Engineering. Location: Noida, Uttar Pradesh, India. Role: providing support, logging incidents, escalating issues Requirements: Provide first‑level IT support using ITSM tools; troubleshoot hardware, software, network, Outlook, Microsoft Office/Teams, VPN, printers; perform account resets and follow ITIL processes. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Windows 10, Windows 11, Microsoft Office 365, Microsoft Outlook, Microsoft Teams, Active Directory, VPN, Remote Desktop Commitment: Full Time Workplace: Onsite Languages: English