About this role
Service Desk Operations Manager at NuAxis. Location: Washington, District of Columbia, United States. Role: managing staff, handling escalations, analyzing data Requirements: 10+ years IT experience, 5+ years managing 24/7 service desk with 50+ staff; proficient with Microsoft Office and ServiceNow; strong ITIL, incident triage, escalation, conflict-management, and data-driven decision skills; bachelor's preferred or equivalent experience; required industry certifications. Category: Information Technology Seniority: Senior Level Tools: Microsoft Office, ServiceNow Certifications: itil 4 managing professional, itil 4 strategic leader, itil v3 expert, hdi support center manager, comptia a+, network+, security+, microsoft office specialist, windows 10, kanban management professional, microsoft 365 modern desktop administrator Commitment: Full Time Workplace: Onsite Languages: English