About this role
Service Center Analyst at NuAxis. Location: Sterling, Virginia, United States. Role: providing support, troubleshooting issues, managing incidents Requirements: Provide Tier 1 telephone technical support for desktops, laptops, printers, networks, user accounts and access; troubleshoot via ticketing (ServiceNow), ADUC, Windows 11, Office 365, and SharePoint; 2+ years enterprise help-desk experience. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Microsoft Windows 11, Microsoft Office 365, SharePoint, TCP/IP, DHCP, DNS, Active Directory Users and Computers (ADUC), Microsoft Remote Desktop Services, VPN, BeyondTrust Remote Support, Microsoft Azure, Azure Active Directory, Microsoft Intune, Endpoint Manager Certifications: service desk (hdi csa), service desk (hdi sca), service desk (hdi dst), itil foundation, comptia a+, network+, mcp, mcsa, mcse Commitment: Full Time Workplace: Hybrid Languages: English