About this role
Patient Experience & Service Recovery Advisor at Ssmh. Location: Oklahoma City or Shawnee or Jefferson City. Role: analyzing feedback, coaching staff, resolving complaints Requirements: Hybrid role (min 3 days onsite) requiring 5 years experience, associate degree or equivalent, regulatory knowledge, analytical skills, coaching ability, experience with patient experience metrics and complaint/grievance resolution. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English