About this role
Team Coach Customer Operations Back Office at Telenet. Location: Mechelen, Antwerp, Belgium. Role: leading team, coaching advisors, analyzing contacts Requirements: Lead and coach a team of customer advisors, manage KPIs and workforce planning, analyze customer contacts, support complex cases, drive continuous improvement; bachelor or equivalent experience; fluent Dutch and good English. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: Dutch, English